Refund policy
Last updated: September 12, 2026
At webgrills.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it in accordance with the terms below.
1. 30-Day Returns
We accept returns within 30 days of the date you receive your order.
To be eligible for a return, the product must be:
- New and unused
- In its original condition
- Free from damage or signs of use
- Returned with the original packaging, accessories, manuals, and other included materials where applicable
For grills and BBQ equipment, products must not have been used for cooking.
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To request a return, please contact us at:
Email: webgrillssupport@gmail.com
Phone: +44 161 839 5060
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product if requested
Our team will provide you with the necessary return instructions.
3. Return Methods
We offer the following return options:
By Mail
A free return shipping label is included with your package where applicable.
Follow the return instructions provided with your order and attach the supplied return label to the package before sending it back.
We recommend keeping your postage receipt and tracking information until your return has been completed.
In Store
Eligible products may also be returned in store.
Please bring your order information or proof of purchase with you when making an in-store return.
4. Return Shipping
Return shipping is free for eligible returns.
A return shipping label is provided with the package where applicable. If you need assistance with your return label, please contact us at webgrillssupport@gmail.com.
5. Damaged, Faulty or Incorrect Items
If your product arrives damaged, defective, or is different from the product you ordered, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the product, packaging, and damage.
We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund.
Your statutory consumer rights are not affected by this policy.
6. Refunds
Once we receive and inspect your returned product, we will process your refund.
Refunds are generally processed within 10 days after the returned product has been received and approved.
Refunds will normally be issued to the original payment method used to place the order.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
7. Restocking Fees
We do not charge restocking fees.
Eligible returns will not be subject to a restocking charge.
8. Products That Are Not Eligible for Return
Products must be returned new and unused.
Products that have been used, damaged, modified, or show signs of use may not qualify for a change-of-mind return.
Certain products may also be excluded from returns where permitted by applicable law, including products that are made to the customer's specifications or clearly personalised.
Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Webgrills
Website: webgrills.shop
Email: webgrillssupport@gmail.com
Phone: +44 161 839 5060
Address: 90 High Street, Manchester, M4 1ES, United Kingdom
We aim to handle all returns and refunds fairly and efficiently.