Shipping policy
Last updated: September 12, 2026
At Webgrills, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we handle deliveries from webgrills.shop.
1. Shipping Destinations
We currently offer delivery within the United Kingdom.
Orders are delivered to the shipping address provided by the customer during checkout.
Please make sure that your delivery address, postcode, phone number, and other contact information are accurate before completing your order.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive shipping information where tracking is available.
3. Delivery Times
Estimated delivery times are:
Standard UK Delivery: 2–5 business days after dispatch.
These timeframes are estimates and are not guaranteed. Delivery may take longer during busy periods, holidays, adverse weather, carrier delays, or other circumstances outside our reasonable control.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer promotional free shipping on selected products, orders, or during specific promotional periods.
5. Tracking
Where a tracking number is available, it will be provided to you after your order has been dispatched.
You can use the tracking information provided by the carrier to follow the progress of your delivery.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible at:
We will try to assist you, but we cannot guarantee that the address can be changed after an order has been processed or dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at webgrillssupport@gmail.com.
We may ask you to provide your order number and delivery details so that we can investigate the shipment with the carrier.
If a package is confirmed as lost, we will work with you and the delivery provider to determine an appropriate solution in accordance with applicable law.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.
Contact us as soon as possible at:
Please include your order number and photographs of the damage so that we can investigate the issue.
9. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
We will review the order and work to resolve the issue.
10. Delivery Delays Beyond Our Control
While we do our best to meet estimated delivery times, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Transportation disruptions
- Carrier delays
- Strikes
- Natural disasters
- Government restrictions
- Public holidays
- Other unforeseen circumstances
Such delays do not automatically entitle you to a refund unless required by applicable law.
11. Customer Responsibility
Customers are responsible for ensuring that someone is available to receive the order where required.
If a carrier attempts delivery and the package cannot be delivered because nobody is available, additional delivery attempts or collection arrangements may apply depending on the carrier's procedures.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Webgrills
Email: webgrillssupport@gmail.com
Phone: +44 161 839 5060
Address: 90 High Street, Manchester, M4 1ES, United Kingdom
Website: webgrills.shop